KYC and Verification

Razed Casino operates under strict regulatory requirements that mandate identity verification for all players. This process protects both you and our platform from fraud, money laundering, and underage gambling. Verification ensures that winnings reach the rightful account holder and prevents unauthorized access to your gaming account. Our licensing authority requires us to maintain detailed records of all players, making identity verification a legal obligation rather than an optional security measure.

Know Your Customer refers to the regulatory framework that requires financial service providers, including online casinos, to verify the identity of their customers. KYC procedures involve collecting and verifying personal information, monitoring transactions, and assessing potential risks associated with each customer relationship. At Razed Casino, our KYC process includes identity verification, address confirmation, payment method validation, and ongoing transaction monitoring to ensure compliance with anti-money laundering regulations.

Initial verification typically occurs when you make your first withdrawal request, though we may require documents earlier based on your account activity. Additional verification becomes necessary when you deposit or withdraw amounts exceeding certain thresholds, change your registered payment methods, or update personal information on your account. We also conduct periodic reviews of existing accounts and may request updated documentation if your previous documents have expired or if regulatory requirements change.

The verification process requires different types of documentation depending on your specific circumstances. Standard verification involves proof of identity and address, while enhanced checks may include payment method verification and source of funds documentation. All documents must be current, clearly legible, and show your full name exactly as registered on your Razed Casino account. Partial documents, screenshots, or photocopies of photocopies are not acceptable for verification purposes.

Acceptable identity documents include a valid passport, national identity card, or driving license. The document must be government-issued, current, and display your photograph, full name, date of birth, and document expiry date. All four corners of the document must be visible in the photograph or scan, and the image quality must allow our verification team to read all text clearly. Temporary licenses, expired documents, or student identification cards do not qualify as valid proof of identity.

Address verification requires a document issued within the last three months that shows your full name and residential address. Acceptable documents include utility bills, bank statements, government correspondence, or council tax bills. The address on your proof of address document must match the address registered on your Razed Casino account. Mobile phone bills, credit card statements, and online-only statements may be accepted if they clearly display the issuing company's official letterhead and contact information.

When using credit or debit cards, you must provide a clear image showing the first six and last four digits of the card number, your name as it appears on the card, and the expiry date. For security reasons, please cover the middle digits and the CVV code on the back. Bank transfer verification requires a bank statement or screenshot showing your name, account details, and recent transactions to or from your Razed Casino account. E-wallet verification typically involves providing a screenshot of your account summary page showing your name and account details.

Enhanced due diligence applies to high-value transactions or when required by our risk assessment procedures. You may need to provide documentation explaining the source of funds used for gambling, such as employment contracts, business ownership documents, inheritance papers, or investment account statements. This process ensures compliance with anti-money laundering regulations and helps us maintain a safe gaming environment. Source of funds verification protects both players and the casino from involvement in financial crimes.

Our verification team reviews submitted documents within 72 hours during business days. Simple verifications typically complete within 24 hours, while enhanced due diligence may require up to five business days. You will receive email notifications at each stage of the process, including confirmation of document receipt, requests for additional information, and final approval or rejection notices. Incomplete or unclear documents will be returned with specific instructions for resubmission, which may extend the overall verification timeframe.

Razed Casino employs industry-standard encryption and secure storage systems to protect your personal documents. Access to verification documents is restricted to authorized personnel who require this information to perform their duties. We retain documents for the period required by our licensing authority and applicable regulations, after which they are securely destroyed. Your documents are never shared with third parties except when required by law or regulatory obligations.

Our anti-money laundering procedures include transaction monitoring, suspicious activity reporting, and enhanced due diligence for high-risk customers. We monitor deposit and withdrawal patterns, verify the source of large transactions, and report suspicious activities to relevant authorities as required by law. These measures protect the integrity of the financial system and ensure that Razed Casino cannot be used for money laundering or terrorist financing activities.

All players must be at least 18 years old or the minimum legal gambling age in their jurisdiction, whichever is higher. Age verification occurs through identity document checks that confirm your date of birth. We employ additional safeguards including database checks against known minors and sophisticated detection systems to identify potentially underage users. Any account found to belong to a minor will be immediately suspended, and funds will be returned to the source of deposit.

Document rejection typically occurs due to poor image quality, expired documents, or mismatched information. You will receive detailed feedback explaining why documents were rejected and instructions for resubmission. If verification cannot be completed after multiple attempts, your account may be restricted until suitable documentation is provided. In cases where verification ultimately fails, any remaining account balance will be returned to the original deposit source after deducting any applicable fees.

Our customer support team can assist with verification questions through live chat, email, or telephone during business hours. When contacting support about verification matters, please include your account username and specific questions about required documents. For complex verification issues, you may be transferred to our specialized compliance team who can provide detailed guidance on document requirements and alternative verification methods where applicable.